Fishbox

FAQs & Troubleshooting

Discover the different ways to get in touch with our support team, including in-app chat, email, and chat via our website

How can I contact Fishbox support?

Are all the places shown on the map public? (Android)

I want to see depths, what should I do?

I canceled my subscription, but I'm still receiving emails from Fishbox, why?

How do I fix my location?

Here’s what you need to know about adjusting your fishing preferences in the Fishbox app

How Do I Change from Saltwater to Freshwater (or Vice Versa) in the App?

Can I Change the Language in the App?

Can I Change the Type of Fish in the App?

I’m not receiving the reset password email. What should I do?

Find out where to access video tutorials on tying fishing knots in the app

Where do I Find the Knots Guide?

Fishbox uses trusted map providers to deliver accurate and detailed waterway data from around the world. You can easily view information about our map sources directly in the app or…

How to Find Map Provider Information

Understand how precipitation and cloudiness affect your fishing success

Are Precipitation and Cloudiness Important?

Learn how to manage notifications on your Android device

How do I Manage Notifications? (Android)

Learn how to manage notifications on your iOS device

How do I Manage Notifications? (iOS)

Step-by-step instructions on switching between metric and imperial units in the app

How do I Change the Units Used in the App?

What units are used in the depth charts?

Browse frequently asked questions to find quick answers to common issues

FAQs

My location in the app is wrong

The depths are not shown on the map

Get help solving problems you might encounter while using the app

Troubleshooting

Create a custom design with text, images, and links

Fishbox website

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.