Cancel in the app, on the web, by email, or through our live chat. It takes less than a minute.
Important: cancel at least 24 hours before your trial ends or your subscription renews, to avoid being charged for the next period. Deleting the app or your account does not cancel your subscription.
✅ Cancel in the app (iOS / Android)
Open the app and go to the Profile tab (bottom right). Tap your email.
On the My account screen, tap the crown icon (top right). Scroll down and tap Manage Subscription.
Tap Manage Subscription again. Fishbox takes you to the right cancellation page based on where you bought your subscription.
Tap Cancel Subscription.
🌐 Cancel without the app, on the website
Bought on the Fishbox website:
Go to Fishbox.com and sign in with the email you used to purchase.
Go to Manage Subscription and tap Cancel Subscription. You'll be redirected to our payment processor's secure page to confirm.
Bought in the App Store (iPhone): Settings → your name → Subscriptions → Fishbox → Cancel Subscription.
Bought in Google Play (Android): Google Play → your profile icon → Payments & subscriptions → Subscriptions → Fishbox → Cancel.
🗒 Cancel by email (website purchases)
Send this to [email protected] from any email address, or message us in the live chat:
Subject: Cancel subscription
I hereby give notice that I am cancelling my Fishbox subscription.
Email used for purchase: [your email]
What happens after you cancel
You keep Premium until the end of your current trial or billing period, and you won't be charged again.
Want a refund?
Canceling doesn't refund past charges. You can request a full refund within 14 days of your first full payment (trial included) by emailing [email protected] with a brief reason.
App Store purchases are refunded by Apple via reportaproblem.apple.com. See our Refund Policy.
EEA/UK customers
If you subscribed on our website, you can also withdraw from your contract within 14 days using Withdraw from contract in your Fishbox account. See Refund Policy, Section 6.
Can't find your subscription?
Please read:
This article explains how Fishbox subscriptions work and why a subscription may not appear in your account.
At Fishbox, we are committed to your satisfaction and are always ready to assist. For any questions or support, please contact us at [email protected] or via our live chat. Rest assured, we will respond to your inquiries within 24 hours.